How can I apply credit to my order?
How can I apply credit to my order?
How can I apply credit to my order?
You can apply your credits at checkout after you have entered your shipping details.
How do I pick my Junior pack?
How do I pick my Junior pack?
How do I pick my Junior pack?
To pick your Junior pack, visit the ‘JUNIOR PACKS’ section from the toolbar, then select from one of three bag options. Lanyard and barcoded cards will also be included with your selection. Then, shop additional items of your choice and complete your order.
When does my credit expire?
When does my credit expire?
When does my credit expire?
All 2026 credit will expire 31 August 2026. Unused credit will not roll over to next season.
What can I use my credit on?
What can I use my credit on?
What can I use my credit on?
Your credit can be used on a wide variety of products from the Port Adelaide Member Exclusive Hub. These items are only available for members to redeem or purchase, and are different from stock available in the Port Store. Credit cannot be transferred to cash or used against membership, hospitality or at Port Store or The Precinct at Alberton.
Can I spend more than my credit amount?
Can I spend more than my credit amount?
Can I spend more than my credit amount?
Yes, you can buy as much as you like! Members will need to pay any additional costs over their assigned credit (including shipping) at checkout.
The product I want is no longer in stock.
The product I want is no longer in stock.
The product I want is no longer in stock.
Once we have sold out of a product it may be removed from the hub. If we’re able to re-stock this product, it will reappear online once it becomes available.
I’m unsure if my order has been placed.
I’m unsure if my order has been placed.
I’m unsure if my order has been placed.
Once an order has been placed you will automatically receive an order confirmation email outlining your order number, receipt number, products purchase, value of goods and transaction status.
I submitted my order however didn’t receive an order confirmation. What do I do?
I submitted my order however didn’t receive an order confirmation. What do I do?
I submitted my order however didn’t receive an order confirmation. What do I do?
Please go to Account Dashboard by clicking on your name in the top right corner. Here, you can view your recent orders.
Can I change my order?
Can I change my order?
Can I change my order?
Please check all details when placing your order as orders cannot be changed once submitted. In the event the incorrect shipping details have been entered, contact us via our CONTACT US page as soon as possible and we will attempt to remedy this. In the event your order has been processed and is unable to be changed we cannot accept any responsibility regarding delivery.
I haven’t received my order yet. Who can I contact?
I haven’t received my order yet. Who can I contact?
I haven’t received my order yet. Who can I contact?
If your order has been sent you will have received a dispatch email, this email contains a tracking number and link. Please follow this link and input your tracking number to monitor your delivery.
I received my delivery however there is an item/s that is missing/damaged. Who can I contact?
I received my delivery however there is an item/s that is missing/damaged. Who can I contact?
I received my delivery however there is an item/s that is missing/damaged. Who can I contact?
Please contact us via our CONTACT US page with your order information and details of the missing/damaged product.
Do you have an exchange and refund policy?
Do you have an exchange and refund policy?
Do you have an exchange and refund policy?
We ask that you choose your items carefully before placing your order - we will not offer exchanges or refunds if you simply change your mind. If you are not satisfied with your purchase, or in the rare event that your goods arrive to you damaged, or different items were received then originally ordered please contact us via our CONTACT US page